Return & Refund Policy

At Heavy Metal Casting, every piece is individually hand cast and finished in small batches. Because of the handmade nature of our products, we do not accept returns or offer refunds for change of mind or incorrect purchases.

Returns & Refunds

• We do not accept returns for refunds.
• We do not offer refunds once an order has been shipped or delivered.

Please review product descriptions, sizing information, and photos carefully before placing your order. If you have any questions before purchasing, we're happy to help.

Size Exchanges

We understand that finding the right fit can be difficult.

If your ring does not fit, please contact us within 14 days of receiving your order. We will work with you to determine whether the item can be exchanged for another size.

Please note:

• The item must be in unworn, original condition.
• The customer is responsible for return shipping unless we made an error with the order.
• Custom-sized or personalized items may not be eligible for exchange.

Repairs

We stand behind our craftsmanship.

If your item develops a defect due to workmanship, please contact us with photos and a description of the issue. We will evaluate the piece and, when appropriate, repair it.

For customers local to our area, repairs can often be completed in person by appointment.

Damage resulting from accidents, misuse, abuse, improper care, or normal wear is not covered under this policy, though repair services may be available for a reasonable fee.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photographs of the item and packaging. We will work with you to resolve the issue as quickly as possible.

Contact

If you have any questions about your order or this policy, please contact us before making a purchase.